Return Policy - Central Asia Journeys

We value your trust and go to great lengths to ensure maximum flexibility and convenience when planning your travels to Uzbekistan and Central Asian countries. Understanding that plans can change, we have developed the following refund policy to help you manage your bookings confidently and effortlessly.

Refund Policy General Conditions: A refund is possible within 5 business days if the cancellation is made at least 24 hours before the start of the tour, without any penalties. The refund is issued exclusively to the person who paid for the tour.

Cancellation Penalties: If a booking is cancelled within a certain number of hours before the tour start date, the following penalties will apply to the cost of the service:

• 23 hours before the tour start — up to 10% of the tour cost.
• 20 hours before the tour start — up to 20% of the tour cost.
• 15 hours before the tour start — up to 30% of the tour cost.
• 10 hours before the tour start — up to 40% of the tour cost.
• 5 hours before the tour start — up to 50% of the tour cost.
• 4 hours or less before the tour start — 100% of the tour cost.

Refund Process: To start the refund process, contact customer support to provide proof of purchase. The refund will be processed according to the conditions mentioned above. Please provide all relevant documents, including electronic or paper tickets, booking confirmations, and any other documents related to your purchase.

Exceptions: For specific services, such as airline, railway, other transport tickets, and special discount tours in Uzbekistan and Central Asia, special refund conditions may apply. Detailed information about these conditions can be found in our website's "Frequently Asked Questions" section or by contacting customer support.

Legal Compliance: The refund policy complies with local legislation and Google Merchant Center recommendations. We guarantee that all refund processes are conducted in strict accordance with your consumer rights.

Refund Processing Times: Once your refund request is approved, the funds will be returned to the original payment method within 5 business days. Please note that the timing may vary depending on your bank or payment system.

Contact Information: Our customer support is always at your service if you have questions or wish to initiate the refund process. You can contact us by phone at +998 90 922 30 73 (from 9:00 to 18:00 local time) or via email at ud@caj.uz. We aim to respond to all inquiries within 24 hours.

Customer Feedback: Your opinion is important to us! After completing the refund process, we invite you to share your experience. This will help us improve our service and provide future customers with better quality support.