Tour Purchase Terms

PE «Central Asia Journeys»
Read before booking — it’s important!

1. Definitions

• Website: https://www.caj.uz — book tours here.
• Services: tours (accommodation, meals, transport, excursions, guide).
• We: PE «Central Asia Journeys».
• You: the tour customer.
• Terms: rules on the website.

2. Key Points

• Payment = your agreement to the terms.
• We may change terms at any time without notice (but not for paid tours).
• Disagree? Don’t book.

3. Our Services

• We organize tours (details in tour packages).
• You pay according to our rules.

4. Booking and Payment

• Choose a tour, fill out the form on the website.
• Pay in USD:
  • 100% online (Visa/Mastercard);
  • or by transfer/cash (by agreement).
• Confirmation within 2 days, but we can refuse without reason.
• Full payment — 30 days before the tour.
• Refunds only for force majeure.
• Tip: Pay on time — enjoy a smooth tour!

5. Your Rights and Obligations

• You can: ask for details, cancel the tour.
• You must:
  • Provide accurate details.
  • Pay on time.
  • Get insurance (health, luggage).
• Check terms on the website before paying!

6. Our Rights and Obligations

• We must: deliver a quality tour.
• We can: change prices (not for paid tours), refuse due to non-payment or force majeure.
• Third parties (hotels, carriers, guides): we’re not responsible for them.
• Liability: only for the purchased tour and its services.

7. Tour Cancellation

• Notify us in advance.
• Penalties (before tour start):
  • 30+ days — 20%,
  • 10 days — 40%,
  • 1 day — 100%.
• These are standard tourism rules.

8. Force Majeure

• War, earthquake, etc. — we’re not liable.
• 100% refund (within 30 days).

9. Claims

• We accept claims within 10 days after the tour — email info@caj.uz, reviewed in 2-3 business days.
• From 11 to 20 days — reviewed within 20 business days.
• Claims after 30 days are not considered.
• Claims without proof (photos, videos) may be rejected.
• Claims about third parties (hotels, carriers, guides) — contact them directly.

10. Liability

• Inaccurate details? Issues are on you.
• Damaged property? You pay for repairs.
• Website issues or expectations — not our responsibility.

11. Disputes and Contacts

• Disputes — in Uzbekistan courts.
• We: PE «Central Asia Journeys», Tashkent, 62/3 Taraqqiyot St.
• Phone: +998-71-236-39-45 (emergency: +998 90 922 30 73).
• Questions about the tour? Call us!
• TIN: 205202514.
• Bank details;
• Beneficiary's bank:
• Bank: National Bank for foreign economic activity of the Republic of Uzbekistan's main Operation branch.
• Bank address: Republic of Uzbekistan, Tashkent, Akademik Yahyo Gulomov Street -95.
• Swift code: NBFA UZ 2X
• Beneficiary:
• Account number (UZS); 20208000204357468001
• Account number (US$); 20208840504357468001
• Name: Sentral Asia Journeys
• Correspondents of the beneficiary bank:
• 1) Bank of New York, N.Y.
• 890-0056-576
• 2) Chase Manhattan Bank, N.Y.
• 001-1-388352
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