Public offer for the provision of tourist services
This document “Public offer for the provision of tourist services” represents the proposal of PE “Sentral Asia Journeys” to conclude an agreement on the conditions set forth below.
Before submitting an application for the provision of services and paying for a tourist tour, please read the terms of this offer.
1. Main terms and definitions used in the Offer.
1.1. Website - a set of web pages posted on the Internet, united by a single domain address space https://caj.uz intended for ordering Services via the Internet. The home page of the Site, from which all other web pages of the Site can be accessed, is available on the Internet at https://caj.uz.
1.2. Services - the actions of the Contractor to organize and conduct a tourist tour, which includes accommodation, meals, transportation of Tourists, excursion services, services of tour guides and other services, the full list of which is listed on the Site.
1.3. Contractor - PE "Sentral Asia Journeys", which carries out activities for the implementation of a Tourist tour.
1.4. Customer - a person ordering the Services on his own behalf or on behalf of a Tourist, including the legal representative of a minor Tourist.
1.5. Tourist – a person who directly receives Services within the framework of a tourist tour.
1.6. Application - an official request of the Customer about the intention to purchase the Services sent to the Contractor by filling out the forms on the Site.
1.7. Offer - the text of this document with all applications, amendments and additions to it, posted on the Site and available on the Internet at https://caj.uz, containing the conditions and procedure for the provision of Services.
1.8. Contract - a contract for the provision of tourist services, which is concluded and executed by the Customer and the Contractor in the manner and on the conditions provided for by this Offer.
2. General Provisions.
2.1. An agreement concluded under the terms of this Offer is a legally binding document and governs the relationship between the Customer and the Contractor arising in connection with the provision of the Services.
2.2. When paying for the Services, the Customer agrees that:
a.: he read the terms of this Offer in full;
b.: he accepts all the conditions of this Offer in full without any withdrawn and restrictions on his part (acceptance);
c.: an agreement concluded by acceptance of this Offer does not require bilateral signing and is valid in electronic form;
d.: if the Customer does not agree with the terms of this Offer or does not have the right to enter into an Agreement by force of law, he should refuse to pay for the Services;
g.: the offer (including any of its parts) may be changed by the Contractor without any special notice. The new version of the Offer comes into force from the moment it is posted on the Site, unless otherwise provided by the new version of the Offer. The customer independently monitors all changes made to this Offer.
2.3. The relations of the Parties may be additionally regulated by separate documents and agreements. The use of such additional documents and agreements does not cancel the validity of this Offer.
3. Subject of the contract for the Offer.
3.1. The Contractor undertakes, upon the Customer’s Application, to provide services for organizing and conducting a tourist tour, which includes accommodation, meals, the transportation of Tourists, excursion services, guide-interpreter services and other services, the full list of which is listed on the Site, and the Customer undertakes to pay for the Services in accordance with the conditions Of the contract.
4. Order of Services.
4.1. The site https://caj.uz; is intended to familiarize customers with information about the Services and to purchase Services through the Internet. The provisions of the Civil Code of the Republic of Uzbekistan on the paid provision of services, as well as other legal acts adopted in accordance with them, apply to relations between the Customer and the Contractor.
4.2. Ordering Services on the Site is carried out by the Customer by submitting an Application.
4.3. The customer independently gets acquainted with the description and content of the tour on the Site. In case of agreement with the terms of the Services, the Customer sends the Contractor an Application for the provision of the Services by filling out a special form on the Site.
4.4. After the application is received, the Contractor’s operator contacts the Customer to clarify the details of the Application, agree on the procedure for the provision and payment of the Services, and notify the place and time of the provision of the Services.
4.5. The Contractor reserves the right to reject or accept the Customer's Application.
4.6. After agreeing all the details and confirming the Application by the Contractor, the Customer pays for the Services in the manner prescribed by section 5 of this Agreement.
4.7. After payment for the Services, the Customer is deemed to have accepted the terms of this Offer, and the Agreement is considered concluded between the Contractor and the Customer on the terms of this Offer and is subject to mandatory execution.
5. Payment for Services.
5.1. Prices for the Contractor's Services are indicated on the Site in US dollars (USD).
5.2. The cost of the Services (ongoing tour) includes those services that are indicated in each tour.
5.3. The cost of the Services does not include those services that are indicated in each tour.
5.4. The Contractor has the right at any time to unilaterally change the prices of the Services presented on the Site. At the same time, the price of the Service that has already been ordered is not subject to change.
5.5. Payment for the Services is made by the Customer in full after the approval of all details of the Application and before the start of the provision of the Services, unless otherwise agreed by the Parties when placing the order.
5.6. Payment for the Service can be made:
- cash to the Contractor’s cash desk;
- in non-cash form, by transferring funds to the Contractor’s current account specified in this Offer, using bank cards, bank transfers or electronic payment systems (services) online. In this case, the Contractor sends to the Customer’s email address an invoice on the payment received and a voucher for the purchased tour online.
5.7. The Contractor has the right to provide discounts, bonuses, installment payments and other preferential conditions for the provision of Services to all or individual Customers.
5.8. The Contractor has the right to limit the available methods of payment for the Services by the Customer.
5.9. Refunds for Services paid but not used by the Tourist, regardless of the reason, including transport, accommodation, meals, entrance fees, and so on, are not refundable or exchangeable.
6. Rights and obligations of the Customer.
6.1. The customer has the right:
a.: get acquainted with the description of the Services, other materials of the Site and submit Applications for the provision of Services;
b.: cancel the Services at any time. In case of cancellation of the Services, the Customer shall notify the Contractor in writing about this, the refusal shall enter into force on the day the Contractor receives a written notice from the Customer. In case of the Customer’s refusal of the Services, the Contractor withholds the penalty in the following amounts from the Customer’s payment:
- in case of refusal more than 20 days before the date of arrival - 10% of the cost of the tour;
- in case of cancellation 19-15 days before the date of arrival - 25% of the tour price;
- in case of cancellation 14-7 days before the date of arrival - 50% of the tour price;
- in case of cancellation 6-2 days before the date of arrival - 75% of the tour price;
- in case of cancellation less than 2 days before arrival - payment is not refundable.
6.2. The customer undertakes:
a.: prior to the conclusion of the Agreement, familiarize yourself with the contents of this Offer;
b.: provide the Contractor with all the information necessary for the provision of the Services, reliable information about himself;
c.: pay the cost of the Services;
d.: independently conclude a health insurance contract, an accident insurance contract, an insurance contract against damage or complete loss of baggage.
g.: any complaints immediately to the attention of the head or local guide during the tour. Any claims against the Contractor must be filed in writing no later than 10 days after the end of the tour.
e.: fulfill in full its obligations, including those specified in other sections of this Agreement;
7. Rights and obligations of the Contractor.
7.1. The Contractor is obliged:
a.: provide the Services with high quality and in full;
b.: ensure the confidentiality of personal data about the Customer.
c.: provide the Customer with the opportunity to receive free advice on organizational issues of the provision of Services;
d.: fulfill in full its obligations stipulated by other clauses of this Agreement.
7.2. The Contractor has the right to refuse to provide the Services and cancel the Application in the event of:
- force majeure events (such us shostilities, strikes, fires, floods, earthquakes and other Acts of God.). In this case, the Customer is entitled to a refund of 100 percent of the amount paid.
- if the Customer has not paid for the Services on time - the Application is canceled without prior notice to the Customer.
7.3. The Contractor reserves the right to take pictures of the Customer during the provision of the Services, as well as use the photographs received for advertising purposes. The Customer agrees to the use by the Contractor of his photographs for advertising purposes.
7.4. The Contractor has exclusive rights to the Content, including software products and online services of the Site as a whole and included in their composition or computer programs used in conjunction with them, databases, cartographic, reference, information and other text materials, images and other objects copyright and / or related rights, as well as objects of patent rights, trademarks, commercial designations and trade names, as well as other parts of software products and / or online services of the Site (regardless of whether it includes in their composition or components are optional, and whether it can be extracted from their composition and use of their own) individually. These rights are protected in accordance with the legislation of the Republic of Uzbekistan.
7.5. The Contractor carries out the current management of the Site, determines its structure, appearance, allows or restricts users' access to the Site, exercises other rights belonging to it.
7.6. The Contractor decides on the procedure for posting advertisements on the Site, participating in affiliate programs, etc.
7.7. The Contractor has the right:
a.: at any time, change the design of the Site, its contents, change or supplement the used scripts, software, Content and other objects used or stored on the Site, any server applications, with or without notice to the Customer;
b.: send out messages (including e-mail messages) to the Customers, which are notifications of the entry into force of the new or cancellation of the old Services, approval and publication of a new version of the Offer, notifications containing advertising information about the Contractor's services.
8. Limitations and Prohibitions.
8.1. The customer is prohibited from:
a.: indicate when ordering the Services deliberately false or fictitious information;
b.: to carry out actions aimed at destabilizing the functioning of the Site, to attempt unauthorized access to the Site or its closed sections (sections to which access is permitted only to the Contractor), as well as to carry out any other similar actions.
9. Warranty and liability.
9.1. The Contractor is not responsible for the quality of the Services, as well as for any adverse consequences for the Customer and (or) third parties that arose in the process of providing the Services and (or) as a result of the provision of the Services, if the Customer specified inaccurate information necessary for the provision of the Service;
9.2. The Contractor is not responsible if the results of the provision of the Services do not meet the expectations of the Customer.
9.3. The Customer bears full responsibility for any damage caused to the movable and immovable property of the Contractor or third parties during the period of nailing in the place of placement. The customer is obliged to fully compensate for the damage caused directly to the owner.
9.4. Since the materials and / or online services of the Site are at the stage of constant updating and updating of new functionalities, the form and nature of the provided services and capabilities of the Site may change from time to time without prior notice to the Customer. The Contractor has the right at its sole discretion to stop (temporarily or permanently) displaying the materials of the Site (or any of its individual parts) to all Customers in general or to an individual Customer in particular without prior notice.
9.5. The Contractor guarantees the use of the telephone number and email address indicated by the Customer for communication with the Customer, sending notifications, messages, and other information to the Customer with the consent of the Customer, unless otherwise provided by applicable law of the Republic of Uzbekistan.
9.6. The Contractor is not responsible for possible failures and interruptions in the operation of the Site and the loss of information caused by them. The Contractor is not liable for any damage to the Customer’s computer, mobile devices, any other equipment or software caused by or associated with the use of the Site or sites accessible via hyperlinks posted on the Site.
9.7. The Contractor is not liable for any damage, including lost profits, or harm caused in connection with the provision of the Services.
9.8. The total liability of the Contractor under the Agreement is limited to the amount received by the Contractor from the Customer under the Agreement.
10. Force Majeure.
10.1. Neither Party shall be liable for failure to perform any of its obligations in whole or in part, when non-performance is a direct consequence of any circumstances of irresistible (force majeure) nature, which are beyond the reasonable control of the Parties and occurred after conclusion of this Agreement.
10.2. Under this Agreement, force majeure shall include: hostilities, strikes, fires, floods, earthquakes and other Acts of God.
10.3. In such a case, the period for the performance of obligations under this Agreement shall be extended accordingly for the period during which such circumstances and their consequences take place. Any Party which is unable to perform any of its obligations under this Agreement shall promptly give written notice to the other Party specifying the occurrence, expected period of duration and the end of the aforesaid circumstances. If any Party is unable in whole or in part to perform its obligations within the period exceeding 1 month, the Executor shall have the right to terminate this Agreement in whole or in part without any liability to compensate for any p possible losses of the Customer.
11. Final Provisions.
11.1. The Agreement shall enter into force upon the payment by the Customer of the Services in accordance with clause 4.6. and ends upon full fulfillment of their obligations by the Parties, or upon its termination.
11.2. All disagreements arising between the Parties shall be settled through negotiations. The pre-trial procedure for resolving a dispute arising from relations regulated by the Agreement is considered mandatory. The period for pre-trial settlement of claims is 30 (thirty) days from the receipt of the relevant claim. If agreement is not reached on the settlement of the dispute, such a dispute is subject to consideration and resolution in court at the location of the Contractor.
11.3. The relations between the Customer and the Contractor apply the law of the Republic of Uzbekistan.
11.4. Recognition by a court of a provision of the Agreement that is invalid and not subject to application does not entail the invalidity of other provisions of the Agreement.
11.5. The Agreement concluded on the basis of this offer, including all its integral parts, other documents drawn up in its execution, as well as information that became known to the other Party during the execution of the Agreement, is confidential information. Such information cannot be disclosed in any way without the written consent of the other Party, either during the term of the Agreement or after its termination. Otherwise, the guilty Party is obliged to compensate the affected Party for all losses caused by this, including lost profits.
11.6. All notifications, messages, requirements, claims and other similar documents arising from the Agreement of the Parties sent to each other must be made in writing. The indicated documents sent by e-mail, with confirmation of their sending, have full legal force and can be used as written evidence.
12. Details Of The Contractor
PE «SENTRAL ASIA JOURNEYS»
Tin No: 205202514
Registration code VAT payer: 326080026759
Tel/fax: + (998 71) 236 39 45
62, 3.Taraqqiyot street.
Republic of UZBEKISTAN.
Bank name: National Bank for foreign economic activity of the republic of Uzbekistan main Operation branch
Bank address: Republic of Uzbekistan, Tashkent, Akademik Yahyo Gulomov Street -95
Swift code: NBFA UZ 2X
Account number (UZS); 20208000204357468001
Account number ($); 20208840504357468001
Name: Sentral Asia Journeys
Correspondents of the beneficiary bank:
1) Bank of New York, N.Y., New York
2) Chase Manhattan Bank, N.Y., New York